I recently became clinical supervisor in a residential program for inmates, who spend a few months here before release on parole. Before that I had spent several years working with offenders in an outpatient addictions setting. I can’t believe how different this environment is. For one thing, the residents are constantly getting into little tiffs. And every minor problem seems to become a crisis.”

Noticed that, did you? There’s something about a confined environment that fosters this. I like to say that most of the conflicts are a tempest in a teapot — the problem being that you are in the teapot along with the tempest.

Minor disputes aside, there are several behaviors that really are toxic to the therapeutic environment because they spread like viruses. They are:

Drug or alcohol use: Suppose someone sneaks dope into the facility. Word quickly spreads. If you knew, you’d stop it. But no one will tell you, because there’s a strict prohibition on ‘snitching’. Soon they’re watching your office to see who might be in there ‘ratting’ on someone else.

Sexual activity: Doesn’t seem to matter which genders are involved. Rivalries spring up, jealous rages follow, and the therapeutic environment collapses.

Violence: worst of all, because it’s dangerous. Pretty soon folks are choosing up sides and hiding weapons in the woodwork.

Of course, this is all just a big distraction from what really frightens your residents — the reality of imminent release, and the need to begin the hard work of rebuilding a damaged life.

Here’s what I’d recommend:

  1. As an ongoing practice, have your staff keep an ‘ear to the ground’. That includes support staff, security officers, food services, maintenance, housekeeping. It serves as an early warning system — not perfect, but better than nothing.
  2. Be visible. So your residents are more likely to view you as a person rather than a symbol of authority.
  3. When a problem arises, act quickly to interrupt it. If somebody has lost control of his emotions, or relapsed to drugs or alcohol, separate them from other residents until the situation calms and you can determine the best course. Don’t bring the schedule to a halt because someone acted out; as soon as possible, resume normal activity.

Institutions such as yours benefit from having a set of graduated sanctions that every resident knows well, and an appeal process for grievances. Use them.

And check out our handy Crisis Management Cheat Sheet.

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