About Saying “No”

June 27, 2019 by C. Scott McMillin

You may have unintentionally established a pattern of saying things you didn’t really mean, or making promises you didn’t keep, or threatening consequences that never came to pass.

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Communicating With Your Recovering Loved One

April 22, 2019 by Patrick Bailey

It is not always about having the right words to say, but asking the right questions and giving the space to answer with vulnerability.

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The Advice Trap

January 24, 2019 by C. Scott McMillin

There are folks who make the rounds, getting the same advice over and over, and never putting it into action.

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Fighting Pseudoscience: Critical Thinking

April 6, 2017 by C. Scott McMillin

We need the knowledge and skill to evaluate claims of effectiveness as medical treatments– for instance, to determine whether the research that supports that claim is solid, or if it’s unreliable.

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In the News: The Human Element

January 30, 2017 by C. Scott McMillin

A doc who’s watching the clock is far less likely to expend valuable time chatting with a patient.

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Perception or Deception?

January 12, 2017 by C. Scott McMillin

The addicted brain is unable to accurately evaluate the situation.

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“Uninformed” versus “Misinformed”

January 14, 2016 by C. Scott McMillin

It’s often true that the folks who are technically most misinformed on an issue have the greatest degree of confidence in the rightness of their beliefs.

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Persuasion in Prevention

November 30, 2015 by C. Scott McMillin

Kids in the audience already know someone who uses drugs without appearing to suffer much from it. Assertions to the contrary by some stranger are automatically dismissed.

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Creating a Culture of Customer Satisfaction, Part 5

July 13, 2015 by C. Scott McMillin

The secret to improved verbal communication is awareness, so try using video or audio feedback.

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Creating a Culture of Customer Satisfaction, Part 4

July 6, 2015 by C. Scott McMillin

The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.

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