Exercises in Effective Listening
If during the course of a difficult discussion, the conversation happens to touch on any of those areas, expect to react emotionally.
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Fighting Pseudoscience: Critical Thinking
We need the knowledge and skill to evaluate claims of effectiveness as medical treatments– for instance, to determine whether the research that supports that claim is solid, or if it’s unreliable.
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In the News: The Human Element
A doc who’s watching the clock is far less likely to expend valuable time chatting with a patient.
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Perception or Deception?
The addicted brain is unable to accurately evaluate the situation.
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“Uninformed” versus “Misinformed”
It’s often true that the folks who are technically most misinformed on an issue have the greatest degree of confidence in the rightness of their beliefs.
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Persuasion in Prevention
Kids in the audience already know someone who uses drugs without appearing to suffer much from it. Assertions to the contrary by some stranger are automatically dismissed.
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Creating a Culture of Customer Satisfaction, Part 5
The secret to improved verbal communication is awareness, so try using video or audio feedback.
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Creating a Culture of Customer Satisfaction, Part 4
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.
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Creating a Culture of Customer Satisfaction, Part 2
If the program leadership values good communication, then the program staff will follow along.
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Language and Labeling
It’s the stigma that creates the distinction, not the distinction that creates the stigma.
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The New Moralists
“If you can’t measure something, you can’t do science with it, and in addictions, we just can’t measure things as well as we need to.”
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Building Content on Your Rehab Blog
Of course a blog has one big down side: You have to keep feeding it, like Moloch, with new content.
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Five Things NOT to Say to Someone With Addiction
Many addicts think they can control their drinking. While they may be able to stop, simply quitting is different from a lasting, internal change.
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