The Malibu Mindset

September 17, 2013 by C. Scott McMillin

What does a place like that have in common with a big-city program filled with homeless addicts who have multiple social problems and co-occurring disorders and perhaps haven’t held a job in decades?

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Customer Service Secrets of the Stars

December 10, 2012 by C. Scott McMillin

Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.

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Different Levels of Treatment: Who Gets What

December 10, 2012 by C. Scott McMillin

For the most part, if you are hoping that insurance, Medicare or Medicaid, or another third-party payor will help with–or pick up entirely–the costs of treatment, you’ll be running into ASAM criteria that control who gets what kind of treatment.

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Lowering Your Residential ASA Rate: A Practical Guide

December 10, 2012 by C. Scott McMillin

Image of "Lowering Your Residential ASA Rate: A Practical Guide" document

A patient who leaves ASA can’t be considered a treatment success, and a high ASA rate is sure to damage a program’s reputation. Analysis and preventive action can lower your rate of ASA discharges. Here are a few simple suggestions.

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Waiting (and Waiting…) for Inpatient Beds

April 29, 2012 by C. Scott McMillin

If your inpatient provider determines eligibility using ASAM patient placement criteria, don’t forget to describe the patient’s need in those terms. Makes your case a little stronger by making their job a little easier.

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Inpatient Management: Dealing with the Tempests in the Teapot

April 15, 2012 by C. Scott McMillin

I like to say that most of the conflicts are a tempest in a teapot — the problem being that you are in the teapot along with the tempest.

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