Drugs in Rehab: Part 2
I was reminded that patients’ own goals can easily diverge from, or even directly contradict, the presumed goals of the professionals who treat them.
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Customer Service Secrets of the Stars
Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.
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Different Levels of Treatment: Who Gets What
For the most part, if you are hoping that insurance, Medicare or Medicaid, or another third-party payor will help with–or pick up entirely–the costs of treatment, you’ll be running into ASAM criteria that control who gets what kind of treatment.
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Lowering Your Residential ASA Rate: A Practical Guide
A patient who leaves ASA can’t be considered a treatment success, and a high ASA rate is sure to damage a program’s reputation. Analysis and preventive action can lower your rate of ASA discharges. Here are a few simple suggestions.
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Waiting (and Waiting…) for Inpatient Beds
If your inpatient provider determines eligibility using ASAM patient placement criteria, don’t forget to describe the patient’s need in those terms. Makes your case a little stronger by making their job a little easier.
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Inpatient Management: Dealing with the Tempests in the Teapot
I like to say that most of the conflicts are a tempest in a teapot — the problem being that you are in the teapot along with the tempest.
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