TipsPractical tips for excellent treatment & recovery programs

Everything from building safety to marketing to compliance to hospitality services to program development. Running a treatment or recovery program is a multi-tasking challenge for anyone. This blog features common-sense ‘protips’ based on more than 30 years of planning, starting, rescuing, and improving all kinds of addiction-related programs.

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Why Do We Keep Losing Bids?

October 15, 2012 by C. Scott McMillin

We’re competitive on price and have all the required services, but for some reason the award goes elsewhere.

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Winning Public Substance Abuse Services Contracts

April 22, 2012 by C. Scott McMillin

Put yourself in the reader’s place. Most big awards come after review committees of five to ten folks have sorted through a pile of proposals using a rather elaborate ratings tool.

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Inpatient Management: Dealing with the Tempests in the Teapot

April 15, 2012 by C. Scott McMillin

I like to say that most of the conflicts are a tempest in a teapot — the problem being that you are in the teapot along with the tempest.

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Helping Staff Manage Boundaries

April 9, 2012 by C. Scott McMillin

Countertransference issues can be a genuine hazard in our field. If allowed to continue, it can lead to some pretty spectacular incidents.

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My Counselors are Being Manipulated!

April 1, 2012 by C. Scott McMillin

Counselors and therapists are — and I’m generalizing shamelessly here, so forgive me — warm, empathetic, even sympathetic by nature.

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Lowering “First Week” ASA Rates

March 25, 2012 by C. Scott McMillin

Crisis motivates addicts to seek treatment. But the addict’s motivation to remain in treatment decreases as he feels better.

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Adding Intervention Services

March 17, 2012 by C. Scott McMillin

Families are always complaining about the lack of good, affordable intervention assistance out there (depending on where you live, of course)

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Reducing Outpatient No-Shows

March 11, 2012 by C. Scott McMillin

No patient can benefit from a session he or she didn’t attend (at least, we hope not.)

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The Alcoholic in the Hospital

March 6, 2012 by C. Scott McMillin

The medical professions have been dealing with alcoholism and alcoholics for thousands of years, and this experience has led to some pretty hard and fast views on the subject.

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Decisions, decisions: Discharging someone for drinking or drug use

February 23, 2012 by C. Scott McMillin

You can be firm and still leave room for someone in authority to make an exception.

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