TipsPractical tips for excellent treatment & recovery programs

Everything from building safety to marketing to compliance to hospitality services to program development. Running a treatment or recovery program is a multi-tasking challenge for anyone. This blog features common-sense ‘protips’ based on more than 30 years of planning, starting, rescuing, and improving all kinds of addiction-related programs.

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It’s Cheaper, But is it Better?

January 25, 2016 by C. Scott McMillin

A former national insurance exec observed that when you work in healthcare management, most of your day is spent looking at columns of numbers.

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Managing Clinician Stress

January 18, 2016 by C. Scott McMillin

Many clinicians work in busy programs with lots of staff and most of the time still feel like they’re alone, almost a solo practitioner, but with a lot less control over their activities

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Building A Team

January 4, 2016 by C. Scott McMillin

I’ve noticed that managers who had success in other industries have a tendency to view treatment as a form of manufacturing.

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Going to Pot

October 26, 2015 by C. Scott McMillin

Clients who struggle to stay drug-free can resent the presence in group of others who openly use substances.

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Corporate Blues 2

October 19, 2015 by C. Scott McMillin

Some schedule periodic onsite visits that one wag compared to a pterodactyl circling overhead screaming at the ground before flying off again.

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Corporate Blues

October 15, 2015 by C. Scott McMillin

For instance, a business that isn’t meeting investor expectations might decide to launch an aggressive marketing campaign without a corresponding increase in staff.

Managing Rehab Program Census

September 28, 2015 by C. Scott McMillin

Many years ago, when I was a young Executive Director, one of the hospital VPs wandered down to my office to inquire about the census. It (continued…)

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Reducing Harm vs… Well, Reducing Harm

August 17, 2015 by C. Scott McMillin

My longstanding rule is to design your program to treat your population, not some idealized group of subjects who did well in a research setting with a significantly different structure.

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Creating a Culture of Customer Satisfaction, Part 1

June 18, 2015 by C. Scott McMillin

The traits we should be looking for may be missing from (or underemphasized in) the job description.

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Customer Satisfaction: Group vs. Individual

June 11, 2015 by C. Scott McMillin

This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.

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