Confide in Us
One side sees the youth in terms of potential risk to society, while the other experiences the same youth as a victim in need of healing.
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Hackmail! Protect Your Patient Data
Once in the system, a hacker can easily move from one area to another– accessing PHI on many other patients.
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It’s Cheaper, But is it Better?
A former national insurance exec observed that when you work in healthcare management, most of your day is spent looking at columns of numbers.
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Building A Team
I’ve noticed that managers who had success in other industries have a tendency to view treatment as a form of manufacturing.
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Corporate Blues 2
Some schedule periodic onsite visits that one wag compared to a pterodactyl circling overhead screaming at the ground before flying off again.
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Managing Rehab Program Census
Many years ago, when I was a young Executive Director, one of the hospital VPs wandered down to my...
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Creating a Culture of Customer Satisfaction, Part 1
The traits we should be looking for may be missing from (or underemphasized in) the job description.
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Customer Satisfaction: Group vs. Individual
This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.
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What Makes a Successful Treatment Program
Lose the community’s confidence in our ability to provide a safe, secure environment for their loved ones, and it’s over.
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Ten Steps to a Strategic Plan
“I don’t know why we bother. Hardly any of the stuff we predict ever comes to pass.”
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Social Networking and Recovery Services
Social networking speech is protected, in the United States at least, by the same Constitution that protects other forms of speech.
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Surviving Program Surveys
The most common error is to assume your program is running pretty well and will therefore get a good result on the survey.
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Building an Ethical Culture
“If my intentions are good,” they think to themselves, “how can my actions be unprofessional?”
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