The End for Patient Brokers

November 5, 2018 by C. Scott McMillin

Several big insurance firms have already filed suit around overcharging and fraudulent billing.

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“Invisible” Hand? Or “Absent” Hand?

June 11, 2018 by C. Scott McMillin

In their eagerness to reduce the size of government, states  have stripped away staff who would otherwise make onsite visits to ensure compliance.

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Hackmail! Protect Your Patient Data

April 18, 2016 by C. Scott McMillin

Once in the system, a hacker can easily move from one area to another– accessing PHI on many other patients.

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It’s Cheaper, But is it Better?

January 25, 2016 by C. Scott McMillin

A former national insurance exec observed that when you work in healthcare management, most of your day is spent looking at columns of numbers.

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Building A Team

January 4, 2016 by C. Scott McMillin

I’ve noticed that managers who had success in other industries have a tendency to view treatment as a form of manufacturing.

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Corporate Blues 2

October 19, 2015 by C. Scott McMillin

Some schedule periodic onsite visits that one wag compared to a pterodactyl circling overhead screaming at the ground before flying off again.

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Managing Rehab Program Census

September 28, 2015 by C. Scott McMillin

Many years ago, when I was a young Executive Director, one of the hospital VPs wandered down to my office to inquire about the census. It (continued…)

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Creating a Culture of Customer Satisfaction, Part 1

June 18, 2015 by C. Scott McMillin

The traits we should be looking for may be missing from (or underemphasized in) the job description.

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Customer Satisfaction: Group vs. Individual

June 11, 2015 by C. Scott McMillin

This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.

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What Makes a Successful Treatment Program

January 5, 2015 by C. Scott McMillin

Lose the community’s confidence in our ability to provide a safe, secure environment for their loved ones, and it’s over.

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