Moms and Mushrooms
Before that, however, there were the amphetamines, introduced to America's moms as aids to weight loss and a source of much-needed pep.
Tag: marketing
All
Latest
Creating a Culture of Customer Satisfaction, Part 7
You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.
Read More
Creating a Culture of Customer Satisfaction, Part 6
We’re often in the position of spending more time documenting what we do than in actually doing it.
Read More
Creating a Culture of Customer Satisfaction, Part 5
The secret to improved verbal communication is awareness, so try using video or audio feedback.
Read More
Creating a Culture of Customer Satisfaction, Part 4
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.
Read More
Creating a Culture of Customer Satisfaction, Part 3
Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.
Read More
Creating a Culture of Customer Satisfaction, Part 2
If the program leadership values good communication, then the program staff will follow along.
Read More
Creating a Culture of Customer Satisfaction, Part 1
The traits we should be looking for may be missing from (or underemphasized in) the job description.
Read More
Customer Satisfaction: Group vs. Individual
This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.
Read More
Building Content on Your Rehab Blog
Of course a blog has one big down side: You have to keep feeding it, like Moloch, with new content.
Read More
The March of Pseudoscience
The treatment population is jam-packed with vulnerable people and families desperately looking for magic solutions to a genuinely challenging problem like recovery.
Read More
Four Ways to Refresh Your Website
Effective websites for addiction treatment programs need to balance between the practical marketing goals that will “sell” our program to patients and referral sources, and the service and information goals that build trust and promote our brand on a broader scale.
Read More
Customer Service Secrets of the Stars
Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.
Read More