Tag: marketing

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Four Ways to Refresh Your Website

Effective websites for addiction treatment programs need to balance between the practical marketing goals that will “sell” our program to patients and referral sources, and the service and information goals that build trust and promote our brand on a broader scale.

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Customer Service Secrets of the Stars

Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.

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Happy Customers

Exceeding — not just meeting — a particular customer’s expectations is the key to happy customers. You don’t have to be perfect. You just have to be better than the customer expects, at that moment in time.

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