How could any treatment program anywhere assure its customers that drugs and alcohol were behind them once for all?
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.Read More
Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.Read More
If the program leadership values good communication, then the program staff will follow along.Read More
The traits we should be looking for may be missing from (or underemphasized in) the job description.Read More
Effective websites for addiction treatment programs need to balance between the practical marketing goals that will “sell” our program to patients and referral sources, and the service and information goals that build trust and promote our brand on a broader scale.Read More
Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.Read More