…we should be looking at modifying our historical approach to the addicted cannabis client, away from emphasis on legal consequences and mandated compliance, and towards a more patient-centered model.
Many years ago, when I was a young Executive Director, one of the hospital VPs wandered down to my office to inquire about the census. It (continued…)
You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.
Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.
The traits we should be looking for may be missing from (or underemphasized in) the job description.
This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.