Reducing Outpatient No-Shows

March 10, 2012 by C. Scott McMillin

No patient can benefit from a session he or she didn’t attend (at least, we hope not.)

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I Think Maybe I Made a Mistake

November 8, 2011 by C. Scott McMillin

The previous director is suddenly… nowhere to be found.

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Counselors vs Probation Officers

November 3, 2011 by C. Scott McMillin

If the clinicians view the PO as an outsider with the potential to interfere with treatment, there will be inevitable conflict.

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Do Incentives Work?

October 29, 2011 by C. Scott McMillin

Some clients need more frequent reinforcement than others – those with poor impulse control, for instance, or who struggle with cravings, or are less motivated for other reasons.

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Adding Services for Co-Occurring Disorders

October 13, 2011 by C. Scott McMillin

The key question involves which part of the COD population you’re going to serve. It’s not really a homogeneous group.

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Are Recovering Counselors Better?

October 10, 2011 by C. Scott McMillin

I recall one professor airily informing his class that recovering counselors had an ‘agenda’.

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Making Phone Contacts More Meaningful (Marketing)

October 1, 2011 by C. Scott McMillin

Woman holding phone, looking doubtful or worried.

In most cases, our only pre-admission contact with prospective patients and families is by telephone.

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Why Don’t Physicians Refer People for Treatment?

September 30, 2011 by C. Scott McMillin

A patient said he’d visited a local family clinic three times in the past year for drinking-related problems and the physician never once mentioned that he needed treatment.

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Rural Areas and ASAM Criteria

September 25, 2011 by C. Scott McMillin

We keep running into situations where ASAM criteria don’t seem to apply.

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How to Lower Inpatient Dropout Rates

September 24, 2011 by C. Scott McMillin

Picture a boat with two holes in its bottom. Fix one and not the other and the second leaks a little worse than before.

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