Co-Occurring Disorders Workbook
The workbook is based on recognized disease-model treatment principles and can integrate readily in Matrix and other established EBP treatment protocols.
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Author: C. Scott McMillin
Slips and How to Avoid Them
Treatment generally includes identifying high risk situations and making a plan for dealing with them. Benny knew his sales meetings were high-risk; he just wasn’t willing to give them up without a trial. Three slips later, he acknowledged reality.
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Customer Service Secrets of the Stars
Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.
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Happy Customers
Exceeding — not just meeting — a particular customer’s expectations is the key to happy customers. You don’t have to be perfect. You just have to be better than the customer expects, at that moment in time.
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Early Recovery: Twelve Pitfalls
If you notice any of these signs, it’s a good idea to make an appointment right away, talk to your group leader before/after a group session, or bring them up in your support or step group.
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