A System That Could Be One
To make the CMHC system a reality, we’d need— hold your breath, this can be scary— a national plan that requires stable funding.
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Author: C. Scott McMillin
Creating a Culture of Customer Satisfaction, Part 6
We’re often in the position of spending more time documenting what we do than in actually doing it.
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A System That Isn’t One
It makes little sense to criticize our “system” of mental health care, when it’s only a system in some places. In the national sense, it isn’t a system at all, and never has been.
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Creating a Culture of Customer Satisfaction, Part 5
The secret to improved verbal communication is awareness, so try using video or audio feedback.
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12 Step is Holistic
It’s a spiritual program that addresses emotional growth alongside behavior change.
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