A System That Isn’t One
It makes little sense to criticize our “system” of mental health care, when it’s only a system in some places. In the national sense, it isn’t a system at all, and never has been.
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Author: C. Scott McMillin
Creating a Culture of Customer Satisfaction, Part 5
The secret to improved verbal communication is awareness, so try using video or audio feedback.
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12 Step is Holistic
It’s a spiritual program that addresses emotional growth alongside behavior change.
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Creating a Culture of Customer Satisfaction, Part 4
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.
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Creating a Culture of Customer Satisfaction, Part 3
Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.
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