Build Client Decision-Making Skills With Football
The point of the game is to win. You win by knowing the odds and trying to take advantage of them. Even if that means resisting emotional impulses.
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Author: C. Scott McMillin
Co-Occurring Disorders Workbook
The workbook is based on recognized disease-model treatment principles and can integrate readily in Matrix and other established EBP treatment protocols.
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Slips and How to Avoid Them
Treatment generally includes identifying high risk situations and making a plan for dealing with them. Benny knew his sales meetings were high-risk; he just wasn’t willing to give them up without a trial. Three slips later, he acknowledged reality.
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Customer Service Secrets of the Stars
Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.
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Happy Customers
Exceeding — not just meeting — a particular customer’s expectations is the key to happy customers. You don’t have to be perfect. You just have to be better than the customer expects, at that moment in time.
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