12 Step is Holistic
It’s a spiritual program that addresses emotional growth alongside behavior change.
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Author: C. Scott McMillin
Creating a Culture of Customer Satisfaction, Part 4
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.
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Creating a Culture of Customer Satisfaction, Part 3
Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.
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Legalize Synthetics?
As far as funds for prevention and treatment, we can look to our experience with problem gambling. Most states where gaming is legal have turned out to be pretty stingy.
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Creating a Culture of Customer Satisfaction, Part 2
If the program leadership values good communication, then the program staff will follow along.
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