Creating a Culture of Customer Satisfaction, Part 2

June 22, 2015 by C. Scott McMillin

If the program leadership values good communication, then the program staff will follow along.

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Language and Labeling

October 16, 2014 by C. Scott McMillin

It’s the stigma that creates the distinction, not the distinction that creates the stigma.

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The New Moralists

October 13, 2014 by C. Scott McMillin

“If you can’t measure something, you can’t do science with it, and in addictions, we just can’t measure things as well as we need to.”

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Building Content on Your Rehab Blog

June 2, 2014 by Cecile

Of course a blog has one big down side: You have to keep feeding it, like Moloch, with new content.

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Five Things NOT to Say to Someone With Addiction

May 5, 2014 by Stephen Booth

Many addicts think they can control their drinking. While they may be able to stop, simply quitting is different from a lasting, internal change.

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Social Networking and Recovery Services

August 7, 2013 by Cecile

Social networking speech is protected, in the United States at least, by the same Constitution that protects other forms of speech.

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Family Inventory: Priorities and Values

June 18, 2013 by C. Scott McMillin

By the time a client lands in treatment, it may be hard to tell whether their family relationships offer a potential asset or a problem set to address.

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The Family That Recovers Together

April 3, 2013 by Lisa Neumann

If we have been or are in the addict’s path, we have dealt with having to compromise.

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Tips on Improving Addictions Education

February 4, 2013 by C. Scott McMillin

Faded drawing of man's head in profile, on old-looking, stained paper. The "brain area" is filled with gears.

Psychological theories that may be of great interest to professionals can seem like messages from Pluto to a rehab patient.

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Why You Can’t Stop Someone Else From Drinking or Drugging

January 24, 2013 by C. Scott McMillin

Simple truth: Nobody can watch over another human being 100% of the time.

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