Happy Customers
Exceeding — not just meeting — a particular customer’s expectations is the key to happy customers. You don’t have to be perfect. You just have to be better than the customer expects, at that moment in time.
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Author: C. Scott McMillin
Early Recovery: Twelve Pitfalls
If you notice any of these signs, it’s a good idea to make an appointment right away, talk to your group leader before/after a group session, or bring them up in your support or step group.
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Cultivating Calm
It helps to think of anxiety as simply a part of our body’s natural response to stress. It’s a protective response with both physiological and psychological aspects.
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Addiction And: ASPD
With a little leverage and some understanding of effective therapeutic technique, you can increase the chances of successful outcomes with these clients.
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Eight Ways to Drive Yourself Nuts
They’re common to many forms of mental illness, and they can afflict most of us at one time or another during our lives, even if we don’t suffer from any disease at all.
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