A Brief Rant About the Internet
The idea is to collect hits, and that happened the moment you clicked the link. Ad revenue is what it’s all about. The more clicks, the more they can charge.
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Author: C. Scott McMillin
Creating a Culture of Customer Satisfaction, Part 7
You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.
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A System That Could Be One
To make the CMHC system a reality, we’d need— hold your breath, this can be scary— a national plan that requires stable funding.
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Creating a Culture of Customer Satisfaction, Part 6
We’re often in the position of spending more time documenting what we do than in actually doing it.
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A System That Isn’t One
It makes little sense to criticize our “system” of mental health care, when it’s only a system in some places. In the national sense, it isn’t a system at all, and never has been.
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