Conflict in the Treatment Workplace
Unhealthy conflict among staff can ‘bleed’ over into patient care, and that’s never good.
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Author: C. Scott McMillin
Creating a Culture of Customer Satisfaction, Part 8
The best way we’ve found to teach clarity in documentation (and that’s really the goal) is to use real-life examples and ask the group for feedback on the quality of each student’s progress note.
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A Brief Rant About the Internet
The idea is to collect hits, and that happened the moment you clicked the link. Ad revenue is what it’s all about. The more clicks, the more they can charge.
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Creating a Culture of Customer Satisfaction, Part 7
You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.
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