The best way we've found to teach clarity in documentation (and that's really the goal) is to use real-life examples and ask the group for feedback on the quality of each student's progress note.
Tag: customer service
If the program leadership values good communication, then the program staff will follow along.Read More
The traits we should be looking for may be missing from (or underemphasized in) the job description.Read More
Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.Read More
A government or insurance buyer needs to make certain that a provider offers a particular service and meets particular standards of performance. They won’t necessarily require you to exceed those standards, or provide extras. They understand that we get what we pay for.Read More
Addiction treatment is never just a business. It’s a public trust. Our goal must be to fulfill that trust by providing the very best service we can to the people who need it. That doesn’t mean we can’t do very well from a business perspective.Read More
Even among programs with a fine clinical program, dedicated staff, good administration, some are more successful at attracting customers than others. Marketing offers a key to understanding why.Read More