Creating a Culture of Customer Satisfaction, Part 8
The best way we've found to teach clarity in documentation (and that's really the goal) is to use real-life examples and ask the group for feedback on the quality of each student's progress note.
Tag: Culture of Customer Satisfaction
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Creating a Culture of Customer Satisfaction, Part 2
If the program leadership values good communication, then the program staff will follow along.
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Creating a Culture of Customer Satisfaction, Part 1
The traits we should be looking for may be missing from (or underemphasized in) the job description.
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Customer Satisfaction: Group vs. Individual
This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.
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