Creating a Culture of Customer Satisfaction, Part 2
If the program leadership values good communication, then the program staff will follow along.
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Author: C. Scott McMillin
Creating a Culture of Customer Satisfaction, Part 1
The traits we should be looking for may be missing from (or underemphasized in) the job description.
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Insomnia: The Medication Dilemma
Insomnia is at the top of the list of common problems for both active addicts and the newly recovering, and sleeping meds can pose risks.
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Customer Satisfaction: Group vs. Individual
This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.
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Solid at the Core
When you give in to panic, you find yourself with two problems rather than one: The thing that’s scaring you, and the fact that you’re panicky and can’t reason clearly.
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