Creating a Culture of Customer Satisfaction, Part 5
The secret to improved verbal communication is awareness, so try using video or audio feedback.
Read More
Author: C. Scott McMillin
12 Step is Holistic
It’s a spiritual program that addresses emotional growth alongside behavior change.
Read More
Creating a Culture of Customer Satisfaction, Part 4
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.
Read More
Creating a Culture of Customer Satisfaction, Part 3
Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.
Read More
Legalize Synthetics?
As far as funds for prevention and treatment, we can look to our experience with problem gambling. Most states where gaming is legal have turned out to be pretty stingy.
Read More