Creating a Culture of Customer Satisfaction, Part 4
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.
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Posted by C. Scott McMillin | Jul 6, 2015 | Programs | 0 |
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.
Read MorePosted by C. Scott McMillin | Jun 29, 2015 | Programs | 0 |
Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.
Read MorePosted by C. Scott McMillin | Jun 25, 2015 | Public Policy | 0 |
As far as funds for prevention and treatment, we can look to our experience with problem gambling. Most states where gaming is legal have turned out to be pretty stingy.
Read MorePosted by C. Scott McMillin | Jun 22, 2015 | Programs | 0 |
If the program leadership values good communication, then the program staff will follow along.
Read MorePosted by C. Scott McMillin | Jun 18, 2015 | Programs | 0 |
The traits we should be looking for may be missing from (or underemphasized in) the job description.
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