It’s not just what you present to your client — it’s how you present it. By following a few simple rules, you get better results. It’s not a perfect system, by any means. But it should improve outcomes.

iStock_000013731000XSmallHelping a Client Make Difficult Decisions

When your client is faced with a difficult decision –committing to a treatment program, for instance, or signing up for an extended stay in a residential facility– it usually helps to present the options in the context of available alternatives. Avoid being overly direct or confrontive. Somebody who is already ambivalent will probably react emotionally, with an immediate ‘no’.

It’s not just what you present to your client – it’s how you present it. By following a few simple rules, you get better results. It’s not a perfect system, by any means. But it should improve outcomes.

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